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Showing posts with label pr mistakes. Show all posts
Showing posts with label pr mistakes. Show all posts

Sunday, June 1, 2008

Sharon Stone Should Be More Careful of What She Says

Sharon Stone has ostracized an entire nation of people from seeing her movies. Her brash comments about the tragic earthquake in China in May has banned her from the country. Although she may have meant well in her comments alluding to the fact that the Chinese may have been getting their "come up-ins" because of the their treatment of Tibet it certainly didn't come out that way.

Ms. Stone is an experienced actresses,now in her 50's with a good 20 years of Hollywood under her belt. Why she thought such negative comments would be received well by the longtime Communist government of China is beyond me. She should have known that Chinese leadres are unforgiving.

Can she repair the damage? Not likely, with the Chinese. Should she learn from her mistakes? Absolutely!

Even small business leaders should learn from Ms. Stone's improper mincing of words. You have to be carefull what you say to the public. You always have to remember that your personal brand - is indeed yours- and you are the only one to protect it.

"Who Owns Your Website? Can You Prove It?" Click Here for copyright and trademark services! Provided by - DirectLegal.com

Business leaders should watch what they say to their employees, customers/clients and the media. Always, have your guard up and never get caught with your hands in the cookie jar.

Monday, April 28, 2008

Miley Cyrus - If it walks like a duck...

Miley Cyrus is under fire for taking very risque photos for Vanity Fair magazine. She is posed NUDE with a sheet draping her underage body. My first question - who approved such a photo? Next Question - have the person(s) involved with approving the salacious photos been fired from her team of advisers?

Miley Cyrus is a franchise - a Disney frachise. Disney is batting zero with keeping its teen stars squeaky clean. Jamie-Lynn Spears is 16 years -old and pregnant and a star from High School Musical was embarassed by her own set of super sexy photos.

Who is protecting the brand of these stars? My guess - no one. Are there parents so caught in the paychecks of the young teen stars that they have forgotten how to be parents? Miley Cyrus sells out stadiums faster than established rockers who have been touring for 20 years. Why would anyone jeopardize the Hannah Montana franchise? My guess is that it was never in jeopardy.

Let's face it - if Jamie-lynn Spears still has a Disney contract with a 16 years old pregnant belly than Miley taking semi-nude kiddy porn labeled "artistic" is mild. Disney like the rest of nation realizes that family values are dead. But what happened to Disney's integrity? What happened to celebrity integrity and protecting a personal brand?

Recently, I heard Carol Alt - a former super model- talk about how she easily transitioned from the runway to being a entrepreneur with a niche in women's wellness. She said something that resonated with me. Alt cited her ability to keep the "Carol Alt name clean" throughout her 20 years of modeling as the reason she has been able to be an icon for women's health and fitness. Carol Alt made sure that she didn't do anything that would tarnish and ruin the Alt brand. Today, she benefits from keeping her personal brand clean and is able to get decent work and be respected.

Miley Cyrus might be able to come out of the public relations debacle, but she has broken the seal on her innocence. Perhaps, today's young rising stars can tear a page out of Carol Alt's book of personal branding. And I have one note of advice to Annie Leibowitz, the photographer that coaxed Cyrus in the provocative pose, the next time you photograph an underage teenager ... grab a teddy bear instead of a sheet.

Wednesday, March 26, 2008

The Lost Consumers - Ages 45-65 Are Ignored by Marketers

I live in the New York Metropolitan area so most of the radios stations I listen to in my car are based in New York. (For the record, I still listen to radio because it is free!) I am in my 30s and yes I like to listen to Top 40 like most people my age, but sometimes I just want to listen to easy listening music and jazz.

The other day I pushed button #4 on the radio console of my car which is the favorite button I programmed for "Smooth Jazz" CD 101.9. I pushed the button and outcomes an electric guitar heavy rock song blaring out of my speakers. I thought - this can't be right, so I pushed it again. Same song. WHAT ? I looked at the tuner and it said 101.9. NOOOOOOOOOOOOO! CD 101.9 changed formats? When did this happen? No more Kenny G or Michael McDonald? This can't be.

CD 101.9 as we know it has gone the way of the dinosaur folks. Do you know why? Because the people who pay the bills over at the radio station can't make top dollar on ads because the companies paying top dollar don't want to market to people over the age of 45. (Metamucil anyone?)

Here is the sad message left about the change in format on the OLD CD 101.9 website:

Dear CD101.9 Smooth Jazz Listeners,

The staff of CD101.9 would like to thank you for your support over these past 20 years of Smooth Jazz CD101.9. Due to a declining audience for Smooth Jazz over the past few years, we are sad to announce that Smooth Jazz will no longer be available on the 101.9 signal. On February 5th we launched an innovative new adult rock format on the 101.9 frequency called 101.9 RXP The New York Rock Experience. 101.9 RXP is a respectful and intelligent mix of new music, classic rock and alternative - we invite you to try it. If you are solely a Smooth Jazz lover, "Smooth Jazz CD101.9" will continue to exist on our HD2 channel. Just purchase an HD capable radio and you will be able to listen to your favorite Smooth Jazz artists for free as always! CD1019.com will continue to provide you with upcoming smooth jazz events in association with the HD2 channel, and if you are a member of the CD101.9 Loyal Listener Club you will continue to receive e-mail updates.

If you do not have an HD radio and are not a fan of Rock, we invite you to try 98.7 Kiss FM The Best Variety of Old School and Today's R&B as an alternative. Listen to 98.7 Kiss FM for your chance to pick up tickets to the "Concert In Red" Valentine's concert at the Beacon Theatre February 14th. It's one of the many amazing shows coming in 2008 that you can find out about on 98.7 Kiss FM.

We hope that this note finds you sharing the same excitement that we feel! We look forward to many more years of providing New York with Smooth Jazz in HD, and The New York Rock Experience on 101.9 RXP!

Please if you would like to leave a comment, email us at feedback@cd1019.com.
[end]

Less people are listening to Jazz? There are more people age 55 and older than ever. There is a market for easy listening. Unfortunately, advertisers don't care to market to the folks that listen to this type of music. The worst part about this whole debacle is that they are asking people "of a certain age" to go out and buy a
HD2 channel capable radio without explaining what it is or why they need it. Now that's a way to confuse a non-tech savvy demographic.

I am a media professional and I read that traditional analog stations were going to start broadcasting on frequenicies that have never been used. It has been some time since I have seen anything written about it or discussed on news programs. Do the programming and communications folks at 101.9 REALLY think that their older listeners know what the HD capable radio stuff is all about? They do not bother to explain in the note why people need to buy a special radio to listen to their old station. Instead, there is a button on the top of the site called "The Future" which delves in to HD2. Good news - if you buy the HD2 radio - you can hear commercial free radio. Sounds like satellite radio WITHOUT the monthly fees folks! Woo hoo!

As a teenager, I shunned the easy listening and jazz for heavy metal (a phase) and hip hop. Now that I am approaching "a certain age" easy listening is a great compliment to the music I have been listening to for 20 years. The HD2 situation is not all bleak - I suppose after you purchase the HD2 radio you can hear other stations offering commercial free music. But there was nothing like pushing #4 on my radio console and getting smooth jazz without the hassle.

And a note to consumer product companies - people ages 45-65 like to spend money too and oh yeah the older demograhic is quite loyal - didn't you know?

HD Radio Tuners are available at Best Buy Car Electronics



Pioneer HD Radio Tuner for Select Pioneer Headunits




Sony HD Radio Tuner for Select Sony In-Dash Decks

Sunday, January 27, 2008

Alcatel Lucent Allegedly Lays Off Employees via Email

When you fire employees via email it is information that will spread quickly. Unfortunately, I learned that Alcatel Lucent allegedly laid off some of its employees via an email. I actually met someone who was one of four Alcatel Lucent employees in New Jersey allegedly emailed that they were being let go on January 25. It was simple, they arrived at work, logged into their computer, checked their email and learned their fate.

Obviously, this is not the way to handle a lay off. Perhaps it is a cultural difference in the french company Alcatel and the american employees of Alcatel Lucent in New Jersey. Maybe it is standard to inform employees in France that they will be unemployed via email, but that is not the case in the United States.

I heard that all of the employees retained a copy of the alleged ill-fated email which is why this is a bad idea. Anything electronic can go mobile quickly. The employees receiving the bad emailed news can hit forward and send it to everyone in their department or the company. The worse case scenario is that the disgruntled former employees start forwarding the note outside the company. That is when the company at fault loses control of the situation causing a public relations fiasco.

A business should never provide negative news via electronic communications. In certain circumstances an email might be a solution to get important news out quickly. But there are few circumstance that should cause individuals to find out they are losing their jobs via an emotionless, remorseless email.

Emailing company news is only appropriate when it is not unique to an individual. Sometimes company news about merger and acquisitions can come via an email or letter and then later followed by a company-wide live meeting. Most large and small organizations handle individual employee news with care. It is unfortunate to hear that such a useful and effective tool such as email is being used to handle sensitive company business. Do yourself and your company a favor, dissemminate company and employee news with care.

Friday, December 14, 2007

Ike Turner Leaves Behind A Personal Brand Tarnished By Scandal

Ike Turner died recently with baggage. Although Tina Turner's violent life with him was highly documented in her book and autobiographical film, Ike never owned up to abusing her. He led a life of rock and roll drinking and drugging. He never did anything to save his reputation.

For many, Ike Turner's legacy is one marred with violence and self-deprecation. He did not die a great music legend, he died a fallen star who wasn't man enough to own up to his dirty deeds.

Turner's personal brand was tarnished years ago and there was no public relations person or other star handler that could turn him around. He was a lost cause. I don't know a single song that Ike Turner did without Tina. Actually, only one song comes to mind when I think of Ike and Tina, Proud Mary. He didn't leave much of anything positive behind.

It is important to try to overcome scandal. Sometimes it is time to be contrite and try to seek the forgiveness of those who care about you. Many celebrities have been able to polish their tarnished image by admitting to wrong-doing and trying to move past the issues that have plagued them. Your personal brand is essential for your success. Be open about issues that you or your business face quickly. Don't deny something that is obviously true. Protect your personal brand by eloquently sharing your side of the story and then quickly move on.







Saturday, November 3, 2007

Dog the Bounty Hunter: PR Nightmares Can Come From Within

Dog the Bounty Hunter made a career damaging mistake this week. He trusted someone with one of his most private of secrets. That someone he trusted was his son and what he told him has shed new light on “Dog”.

Duane “Dog” Chapman uses the n-word. We now know this because his son secretly recorded a telephone conversation when Dog exhibited his most canine side by explaining to his son that he could not bring his Black girlfriend around his staff because they often use the n-word. He told his son that he didn’t want to risk his Black girlfriend hearing the n-word because it could destroy everything he worked hard for. It is nice Dog could see how that would be a public relations problem, but it looks like his son values respect for humans over the family fortune.

Dog’s son recorded his enlightening conversation with his father and released it to the media, n-word and all. Now according to A&E, “Dog the Bounty Hunter” reality show has been shelved by A&E indefinitely - all because Dog trusted his son with his secret bone.

As the Dog, Britney Spears and Michael Vick realize, pretty much no one can be trusted. Even if you are a successful business owner or local celebrity in your own right, the people you think care about you may resent you. In the case of Dog, his son must have been outraged by his father’s display of pure disrespect and bigotry. He must have been hurt by his father and returned the favor by damaging Dog’s reputation.

You ever hear the saying “it’s lonely at the top”? Well it is true. In order to stay on top, you need to keep your distance from those who desire to destroy you. Question – when was the last time you heard about Bill Gates and his best friend? Or maybe Warren Buffet’s long time golf buddy. Donald Trump’s closest confidant? I can’t name anyone in particular. These guys are either with their wives or with business colleagues. You never hear about the best friends – because they probably don’t have someone they want that close to them for fear they might expose something about them.

Dog’s mistake was not talking on the phone with his son and using the n-word. It is his arrogance that he can control his son’s life and be free to say what ever he wants. If he doesn’t use the n-word when the camera is rolling for his A&E program, why couldn’t he use that same restraint when his son’s girlfriend was around? And why couldn’t he demand that his staff be respectful (as respectful as bigots could be) if she happened to come around with his son?


The lesson learned? Don’t say anything you don’t want repeated. Period. Don’t say anything improper to anyone. Use restraint when ever possible. And never have a conversation that you want to be confidential on the phone or via email.

Dog was right – it would be stupid to lose everything if his son’s girlfriend were to hear him use the n-word. Unfortunately, she didn’t need to come around his office or staff to hear it. His son took care of that and now the whole world knows. His worst fear may have come true and he may have done himself in – for now.



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